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Senior Customer Growth Manager

  • Hybrid
    • New York, New York, United States
  • Growth Management

Job description

Change is constant. Impact is not. 🐬

 

At BlueDolphin, we believe organizations deserve more than plans that collect dust. We are the first AI-powered business transformation platform, bringing strategy, architecture, and execution into one connected workspace, so teams can see clearly, decide together, and act with confidence.

 

Trusted by 44,000+ users across the globe, we help organizations turn complexity into clarity. Whether you’re managing an application portfolio, designing solutions, or navigating a major transformation, BlueDolphin gives you the control to change on your terms.

 

We’re looking for a Senior Customer Growth Manager to join us at our New York HQ.

The Role in Short

This isn’t a maintenance role. You’ll own a high-value portfolio of US customers and be expected to grow it, commercially and strategically. That means leading renewals, spotting expansion opportunities before they’re obvious, and showing up as a genuine advisor to senior stakeholders who have real pressure on them. You’ll sit at the intersection of account management, customer success, and sales, and you’ll need to be comfortable in all three. If you thrive when you have full ownership and hate waiting for someone else to move first, this is the role.

Core Responsibilities

  • You own the full commercial relationship for a set of high-value US accounts. Renewals, negotiations, multi-year deals - all yours.

  • You spot expansion opportunities before the customer does, using adoption data to build a growth case to let the customer grow in contract value, but also adoption, all tied to their business goals.

  • You show up as a strategic advisor at all levels up to the C-level, not just a point of contact.

  • You make the team better: mentoring, process improvement, and cross-functional collaboration with Sales, Marketing, and Product.

  • You keep forecasts honest and CRM data clean. Leadership relies on your input to make calls and decisions.

Job requirements

What We Need

You’ll feel good about 80% of this. Apply anyway.

  • You’ve managed a portfolio of high-value for a SaaS tool and have the renewal and expansion numbers to show for it.

  • You’ve led complex commercial negotiations, including multi-year deals, and you’re comfortable owning the outcome without a safety net.

  • You can listen to and build a roadmap in collaboration with a customer to lead them on a growth path

  • You’ve presented to and built relationships with C-level stakeholders, and they’ve trusted you as an advisor, not just a vendor rep.

  • When something’s at risk, you’re already three steps in before anyone asks you to act.

Nice to Have

  • You’ve worked with Salesforce or HubSpot and know how to keep a pipeline healthy without being prompted.

  • You’ve worked in enterprise architecture, business transformation, or a similarly complex SaaS space.

  • You’re comfortable demoing a platform and connecting product capabilities to customer problems.

Compensation

121.900 - 169.800 USD base + 20% variable (uncapped)

Why BlueDolphin

  • Real AI platform built into the product, not bolted on

  • Innovative, and fast moving company that helps you perform and grow

  • 4.3/5 on Glassdoor

  • Hybrid: 2 days in the office, coordinated with your team

  • Salary bands are transparent across the whole company, everyone knows where they stand

  • Buddy-based onboarding, tailored to you

  • Full access to product data and user behavior, so you build with real context, not assumptions

Sounds like you?

If you recognise yourself in most of this, we’d love to hear from you.

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